Friday, January 21, 2011

Service & Service providers

Have we ever thought when we go to a restaurant and have food, who makes that food and how they make it, what efforts they take in making that food for us.

Have we ever thought when we order for a cab at 5AM in peak winter time, what efforts go into making that cab available for us?

“Call centre open 24 x 7” - means hundreds of people will spend sleepless nights to take our calls and answer them.
“Now, you can book online anytime from anywhere” - means there is a dedicated team to take care of the back-end processes and troubleshoot anytime through the day and night.
“Home delivery in 30 minutes now” - means there are some people who risk their lives to road accidents, who burn themselves in peak summers, and stiffen their hands in peak winters to get us the delivery in 30 minutes.
“Now hotels available in the remotest locations of the country” - means there would be people living away from their families for several days and months together for providing us with the services.

The irony is that we avail the services but often, forget the efforts of the providers. By providers, I don’t mean the companies, the management. The management decides what to do, the operations department decides how to do, but the people who actually do and follow for the management’s promises to be kept and the company’s brand name to be built up are the ones who make a difference and unfortunately they are the ones who are taken least care of. I am extremely unsure and quite confused about why this is the case.

Are we providing a health drink for the person burning in the heat to deliver the order. Are we providing a pair of gloves to the person whose hands stiffen in the winter while traveling to deliver the order. Are we providing extra facilities for the families of the people who stay away just for their job which is to serve us!

Hope companies in hospitality sector make efforts towards these accomplishments!

Saturday, January 1, 2011

Bollywood & its colours!

Bollywood has a lot of strange colours. Different people, different roles, people playing roles of extremely different & totally imaginary personalities and so on. They have lives of their own, they are real people after all, different emotions also strike their lives and I wonder how they ‘act’ when they have to portray emotions while facing with entirely opposite emotions in their real lives. But there of course would be times when they would be having great times in their personal lives and probably that shown on screen too in their acting. And this is the time they probably also look their best on screen.

Something like people have photographic memory, I have videographic memory, things get recorded in my brain and I am named PVR (personal video recorder) by a friend of mine. Well I have a good RAM too to be able to pull up these recordings fast when required from my hard disc :-)

Here is what I kind of captured some moments like these with my videographic memory, relevant to the discussion about stars looking their best:

1. Rishi Kapoor in Saagar, 1985
2. Sridevi the best ever in Chandini, 1989 [the music of this movie was amazing especially the songs ‘parbat se kaali ghata takraayi....’ and ‘lagi aaj sawan ki phir wo jhadi hai...’
3. Amitabh Bachchan in Hum, 1991 (well I like in Satte Pe Satta, 1982 too, the polished version of course and mainly in the song ‘Dilbar mere kab tak mujhe aise hi tadpaaoge...’
4. Shahrukh Khan in Dilwale Dulhaniya Le Jaayengey, 1995
5. Kajol in Kuch Kuch Hota Hai, 1998
6. Sanjay Dutt in Haseena Maan Jaayegi, 1999
7. Ajay Devgan in Hum Dil De Chuke Sanam, 1999
8. Hrithik Roshan in Kabhi Khushi Kabhi Gham, 2001
9. Sushmita Sen in Main Hoon Na, 2004
10. John Abraham in New York, 2009

By the way, something else very interesting that I have captured through my videographic memory, Chandini was released in 1989, but it had some background music which was a song in Lamhe which was released in 1991. [Both these movies were directed by Yash Chopra]

Lakshya was released in 2004, but it had some background music which was a song in Rock On which was released in 2008. [Both these movies were directed by Farhan Akhtar]